On enrollment, full payment is payable to secure a place on a course or class. The full balance of the fee must be paid in advance when requested by the School. If the applicant fails to comply, the School cannot guarantee to reserve a place.
We hold the right to run more than one class at any time. Each class will have their own islands and chefs.
We have a strict cancellation policy; all payments are non-refundable but transferable if made over 2 weeks before the class date*.
The transfer of classes must be made at least 2 weeks before the class date and 1 month for 1 & 2 week courses, kitchen hire and private.
The amount paid can be transferred to another class but is only valid as a credit of the exact amount paid and is valid for 1 year from the payment date.
*A class/course that has been bought on sale cannot be transferred unless the remaining and full amount is paid.
If you are unable to attend for whatever reason within the 2 week cancellation policy then you are free to transfer your ticket to a friend.
The Avenue require a minimum of 4 people per course and 6 for a class; in the event the places do not get filled we will, at your convenience, transfer you onto another course; if this option does not suit, you will receive a full refund. We will give you one weeks notice for our classes and 2 weeks for our courses.
Those who purchase a voucher are responsible of making the recipient aware of these terms.
Class Prices and Dates
Costs and dates are quoted at the time of going to print and we reserve the right to make alterations as and when required. Prices apply at the time of booking and we do not offer transfers of reduced prices if changes are made after the booking has been made. Students will be notified as soon as is practicable of any change to dates.
Sale prices, Avenue Amigo’s or discount vouchers can not be used in conjunction with one another and are non-transferable or refundable.
Certificates and References
Certificates are awarded to students who complete an extended course. The school awards such certificates only if a student has a good level of attendance and reaches a decent level that is deemed by the school. References can be arranged on request.
Duke of Edinburgh Gold Residential Applicants
With regards to DofE Gold Residential there is a minimum requirement of 5 people in accommodation but we are not able to guarantee that 5 people will book into accommodation. In the event that this happens, with 1 weeks notice, we will give you an option to transfer your course to an alternate date or a full refund will be given.
Chalet Host Course
We do our best to help position each Chalet Host in a job but this is not guaranteed.
Vouchers are valid for 1 year from the date bought and classes are subject to availability. Note we can be busy so it is best to book in advance.
To use your voucher please get in touch directly before the expiry date. As long as a class is booked before the expiration date the class can be attended after the said date but once the voucher’s expiry date has passed the class cannot be transferred. If you would like to extend your voucher you can do this for the cost of £10 for 3 months and it can be extended maximum 1 year. On extending the voucher validity it will count solely as the amount paid for it.
If bought for a specific class this can be changed but will be valued as a credit of the cost price equal to that on the date bought.
Our ‘in The City Classes’ can differ in price to our Wandsworth Classes so unless specifically bought for a City class the voucher will be valued at the cost price (as above).
Vouchers are sent over email and not posted. If you are looking for us to post a voucher, a £2.99 postage will be charged – you can add this to your basket from the voucher page.
The voucher is the value of our standard class prices and cannot be used for our special edition classes i.e. Christmas Edition’s. The voucher can be used as a credit of equal value to that paid so if the class is more expensive the difference will need to be paid.
Vouchers can be used only for booking specific dates and can not buy other vouchers.
All classes that are bought on Black Friday sale can only be transferred to a class of equal value of the sale cost i.e. the cost you bought it for. If you are looking to transfer to a class of a different value the voucher will be worth only the amount paid.
All vouchers bought on sale are only valid for that class, if the class is changed the voucher will count as a credit of the value it was purchased for i.e. the amount that was paid.
For all sales; if you buy a voucher on sale this is only valid for that class/date and can not be transferred to another class while maintaining the sale price – the cost will be valued at what was paid.
Prices are quoted on a given number and if the numbers decrease, prices are subject to rise. Refunds are not given when payment has been taken.
Times are agreed before the course, however if agreed with the chefs on duty, and times are overrunning, the kitchen can be used with extra payment charged at £100 per hour.
If the school needs the kitchens for whatever reason and have given a definitive exit time, as previously agreed, these times will need to be adhered to. Compensation will be incurred for causing loss through negligence or a deliberate act for breach of a contract whether the kitchen was not in a satisfactory state of cleanliness or was not handed over on time.
A non-refundable £200 deposit will be due to reserve the date with the remaining amount due one month before the kitchen rental. In cases where the booking is made within one month of the rental date a full 100% payment will be due.
A refundable security deposit of £300 per day will be taken in order to cover any breakages or additional costs we may incur, including cleaning time or going over the agreed time.
The kitchen is expected to be returned in the same pristine state it was given.
Incidentals costs are subject to quantity needed per day and refer to herbs, spices and typical larder ingredients. These will need to be discussed in advance.
If agreed, and times are overrunning, the kitchen can be used with extra payment charged at the mentioned costs. Extra costs will be taken out of the deposit.
If the school needs the kitchens for whatever reason and have given a definitive exit time, as previously agreed, these times will need to be stuck to. Compensation will be incurred for causing loss through negligence or a deliberate act for breach of a contract whether the kitchen was not in a satisfactory state of cleanliness or was not handed over on time.
Health and Safety
Take extra care when handling specialist equipment and be aware of your surroundings and potential hazards in a kitchen, especially when under the influence of alcohol. The Avenue are not liable for injuries or accidents of these sort.
We have a minimum age of 8 years old as we feel that this is a good average age where children are able to understand the dangers of a kitchen. If you feel your child is not responsible enough to be around hot objects and sharp knives, among other kitchen dangers, please do not sign your child up to the classes as we can’t be held responsible for accidents or injuries from lack of understanding.
If you feel your child of below 8 years is confident enough in a kitchen then this is your decision as the parent/guardian to sign them up to a class at our school despite our recommended minimum age.
Please wear appropriate clothing, including covered shoes, in the kitchen.
In some of our classes we have alcohol packages, please drink responsibly and be respectful to your surrounding and fellow students.
Smoking is not permitted anywhere inside the building.
Taking of drugs is strictly prohibited on our premises.
We may take photographs or videos during courses for use on our social media accounts or for future marketing purposes. If you would prefer for you or your child not to be photographed or recorded please let us know at the time of booking.
All property which you bring to The Avenue Cookery School is brought entirely at your own risk and the Partners cannot accept any responsibility for any loss or damage to the property of any students, nor do they accept any liability to any student except such as is imposed by statute. For the duration of a course, and when you are not on the property, The Avenue Cookery School does not accept responsibility for any injury which you incur.
If there are damages to the venue and/or its contents the event organiser or participant will subsequently be billed.
10% ‘stamp’ for leaving a review, booking a class with us directly and for each friend you get to book that hasn’t been in touch with us before. Once you have reached 10 stamps all you need to do is get in touch with the details and once we have checked things from our side you can book onto a class of your choice (not valid for 1&2 week courses).