We are fully open as of the 17th May 🎉😷.
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Love The Avenue Family xxx
What to expect at a class during COVID times? Participants will have a designated cooking station, where they will be throughout their experience with us. This will include the demonstration, cooking and eating. Our large social dining table will need to be made redundant until further notice, however we will do our best to ensure a fun and social experience within the islands you are grouped onto.
How will your classes and courses run if I book as an individual? During your time with us you may be partnered with one other person while maintaining social distancing with the other students where possible.
Please note that this will be automatic on booking, however, should you be uncomfortable with this please do get in touch before booking to let us know and we can see if it is possible to accommodate you on your own.
How will your classes and courses run if I book with 1 or 2 other people? You will be cooking with the people you have booked with and we will assume you are one household unless notified otherwise. You will then share an island with one other booking with a maximum of 6 to one island.
How will your classes run if I book 3 or more people? You will be cooking in 2’s or 3’s with the people you have booked with, up to 6 people to an island. We will assume you are following government guidelines on mixing households.
If I drop my kids off at the school can I enter the school? For health & safety measures we ask you to drop your kids off at the door and to not enter the kitchen. A chef will be there to welcome them.
When you collect them please wait outside and your child will look out for you.
Will you be taking any precautionary tests on arrival? We will be checking everyone’s temperature with our contactless thermometer on arrival in order to limit the risk of spreading the virus. Please be aware that if your temperature is above 37.5C we will not be able to allow you into the cookery school.
Does everyone have to wear a face mask? As per government guidelines it will be mandatory for you to wear a face mask on arrival until you are seated at your island where you can remove your mask, as you will be eating and drinking during your experience. We also ask you to wear a mask if leaving your island when going to the loo and leaving after the class. Our chefs will be wearing masks throughout the class and should you wish to wear a face mask for extra precaution in between eating and drinking when at your cooking island we encourage you to do so.
Will we need to wear gloves? No, we ask that you do not wear gloves. As suggested by the WHO, the use of hand sanitiser and washing of hands is more effective in the prevention of spreading the virus rather than wearing gloves.
Does everyone have to social distance? The kitchen is laid out in order for participants to respect social distancing rules. Our chefs will go round during the class to help customers while maintaining these guidelines to the best of their ability.
Will the kitchen be cleaned between each class? Yes, we have a minimum 2-hour slot in-between classes in order to sterilise the kitchen, loo and all public areas for the next class.
Will hand sanitiser be provided? Yes, we will have hand sanitiser available for everyone to use on their cooking islands.
Will there be access to a public loo? Yes, there will be access to a loo and we will have necessary precautions in place, including hand sanitiser on your islands.
Can I get a refund if the class is cancelled? Absolutely. If you booked a class directly (not using a voucher) and we unfortunately have to cancel the class, you will be offered a date transfer or a full refund.
Test and Trace – We have the NHS Test and Trace system on arrival where you can scan a QR code and enter your information.
If you have any questions or suggestions please don’t hesitate to get in touch, as you can imagine this has been, and still is, a learning process for us and all involved. Our email is email@example.com.
Please read up on our full T&Cs here.