We have really missed our kitchens being full and we are delighted to be able to welcome you back safely to our school. With restrictions, including capacity limits, social distancing rules and mask wearing, being lifted as of Monday 19th July we are going to be running pretty much as we were pre-COVID times! 🎉😷However!, we are still doing everything necessary to be smart and safe about it, and we are ensuring our students are doing the same. Therefore we are adhering to some new safety procedures.
Questions & Answers regarding how we are running in these new times:
How will your classes and courses run if I book as an individual? During your time with us you may be partnered with other participants.
Please note that this will be automatic, however, should you be uncomfortable with this please do get in touch before booking to let us know and we can see if it is possible to accommodate you on your own.
If I attend a 1 or 2-week course will I have to take a test? You will be asked to take a lateral flow test either at a community testing centre or at home within 48 hours of attending your course with us.
What if I need to cancel my place on a public class or 1 & 2-week course due to COVID? Our strict cancellation terms still apply unless you have our Avenue COVID Cancellation Cover (see below).
How does the Avenue COVID Cancellation Cover work for my class booking? Due to the current times we have introduced an Avenue COVID Cancellation Cover insurance policy to allow us to be as flexible as possible.
The Avenue COVID Cancellation Cover policy is a 20% additional cost of the value of your booking, that will need to be paid for in full before our 2-week cancellation period is active. This will cover any COVID relevant cancellation requests made up to 24 hours before your class begins and will only be valid with proof of a COVID positive test or proof of an NHS Track & Trace isolation request.
Should you want to sign up to our Avenue COVID Cancellation Cover you can do this on our website by searching your respective class page here, select the option on the dropdown menu and add to your basket before checking out. Remember to apply insurance for each person booked.
Please read our full T&Cs here
The Avenue COVID Cancellation Cover policy is a 20% additional cost of the value of your booking, that will need to be paid for in full before our 1-month cancellation period is active. This will cover a free transfer for COVID related cancellations before and throughout your course and will only be valid with proof of a COVID positive test or proof of an NHS Track & Trace isolation request.
Please read our full T&Cs here
What happens if another student tests positive while I am on one of your 1 or 2-week courses? We will tell you who the student is so that you can assess your contact with them.
If you have worked on a table or come in close contact with them you will need to take a lateral flow test as a precaution and share a negative result before returning to our kitchens.
We will try to contact those people who have worked on a table with the student directly.
Will I be able to transfer the remainder of my course if I test positive to COVID mid-way through one of your 1 & 2 week courses? If you have taken out our Avenue COVID Cancellation Cover (see details above) and have proof of testing positive for COVID we can move you to another course, date agreed at our discretion.
Will the kitchen be cleaned between each class? Yes, we have a minimum 2-hour slot in-between classes in order to sterilise the kitchen, loo and all public areas for the next class.
Will you be taking any precautionary tests on arrival? We will be checking everyone’s temperature with our contactless thermometer on arrival in order to limit the risk of spreading the virus. Please be aware that if your temperature is above 37.5C you will not be able to enter our cookery school.
Will we need to wear a face mask? You will not need to wear a face mask however our chefs will be and we recommend using one when not eating or drinking.
Will hand sanitiser be provided? Yes, we will have hand sanitiser available for everyone to use on their cooking islands.
Will there be access to a public loo? Yes, there will be access to a loo and we will have necessary precautions in place, including hand sanitiser on your islands.
Test and Trace – We have the NHS Test and Trace system on arrival where you can scan a QR code and enter your information.
If you have any questions or suggestions please don’t hesitate to get in touch, as you can imagine this has been, and still is, a learning process for us and all involved. Our email is firstname.lastname@example.org.
You can read the latest government updates by clicking here
N.B. We will still always be running our private online classes (click here to see what is on offer).
Additionally follow our Instagram @AvenueCookery and join our mailing list at the bottom of this page to receive more up-to-date information, recipes, offers and general Avenue fun.
Love The Avenue Family xxx