Our office hours are Monday – Friday 9 am – 5 pm, any special requests or questions will need to be made during these hours and allow for 1 working day response time. The Avenue Cookery School will take no responsibility for any questions/requests that are sent outside of these hours.

We hold the right to run more than one class/course at any time. Each class/course will have its own islands and respective chefs.

Existing bookings will not be able to take advantage of any newly reduced/sale prices for the class already booked.

Package classes are non-transferable to another class and are valid for one individual. If you choose to transfer your package to another class, the credit transferred will only be for the amount originally paid, minus any classes already used from the package, charged at full price.

To offer the best experience possible in the allocated time, all our ingredients will be pre-weighed and, in some instances, due to time restraints, parts of the menu will be prepared ahead of the class by the chefs.

All our menus are carefully tested and chosen for each class. Where possible we will cater to dietary requirements however, in some cases alternatives may not be provided.

The Avenue, under no circumstances, are held liable for glitches, bugs, errors, or inaccuracies of any kind on our website and, in the event, there is an error on the price paid, you will be offered to pay the difference or to be issued a refund.

Enrolment / Booking:

Classes: To enrol on a class, full payment is payable to secure a place. If the applicant fails to pay in full, the school cannot guarantee to reserve a place.

In all classes, at the chef’s discretion, students will generally cook in pairs (or in threes for those booked as part of a bigger group) and in some cases, this may be with different ages. If requested at the time of booking that you would like to be grouped with others or to cook alone, we may be able to accommodate you, but this is subject to the size and numbers booked on to the class.

For our bottomless booze classes, we have a minimum age of 18 unless accompanied by a paying adult. Please check directly with us before booking.

1&2-Week Courses: To enrol on a course, full payment or a non-refundable deposit will need to be paid to secure your spot (£200 for 1-week and £300 for 2-weeks). If a deposit was paid, the full balance of the course fee must be paid at least 1-month before the course takes place. If the applicant fails to comply, The Avenue hold the right to release your reservation and cannot guarantee to reserve your place and the deposit will be forfeited.

In all courses, students will generally cook in pairs and in some cases, this may be with different ages.

Private Bookings & Hire

To hold a date for your private booking or kitchen hire, a transferable but non-refundable £300 deposit will be due to reserve the date, with the remaining amount due 2 months before the event is to take place. In cases where the booking is made within 2 months of the event, a full 100% payment will be due.
Dates won’t be held until payment has been received.

Prices quoted are for the number of given participants, should these numbers decrease, prices are subject to increase.
We hold the right to amend our prices at any given time before payment has been made.
Payments are non-refundable and are only transferrable up to 2 month’s before the event/hire date.

We do not have the capacity or insurance to cover additional unpaid people to join classes. Everyone present will need to be booked and paid for.

Agreed event/hire times need to be adhered to and if there is a delay due to lateness or negligence on the customer’s behalf the event may be cut short, or compensation will be incurred.

For kitchen hire, if times are overrunning and The Avenue have agreed for you to run over, the kitchen can be used with extra payment charged at our rates for that day/time. Any extra costs will be taken out of the refundable deposit.

Kids

We have a recommended minimum age of 8 years old in our kitchen as we feel this is a suitable average age where children can understand the dangers of being in a kitchen without 1:1 supervision. If you feel your child is not responsible enough to be in a busy kitchen environment and the hazards that come with it, please do not sign your child up for our classes as we cannot be held responsible for accidents or injuries from a lack of understanding. If in doubt, please get in touch with us directly.
If your child is younger than 8 and you feel they are confident in a kitchen environment without 1:1 supervision you can decide to book them onto a class, despite our recommended minimum age.
All bookings are made under the responsibility of the parent/guardian.

Please note, no matter the age of your child, should they cause disruption, or should we feel they pose a safety hazard to themselves or others, we will ask you to collect them early and a refund will not be issued.

We do not have the capacity or insurance to cover additional unpaid people to be in our kitchen. Everyone present will need to be booked and their spot paid for. This includes any parents or guardians during our kids’ classes.

Duke of Edinburgh Gold Residential

As an Approved Activity Provider of DofE, we adhere to the DofE requirements but in the unlikely event, this is not possible, with 1-week’s notice, we will give you an option to transfer your course to an alternate date or to be issued a refund.

Gift Vouchers

Vouchers are valid for 1 year from the date of purchase.
You can extend your voucher for up to 1 year at the cost of £15 per 3 months. On extending the voucher validity your voucher will be credited to a monetary value of the amount paid.
Vouchers are non-refundable.
Vouchers are not valid for shop items.
Vouchers can’t be used to buy other vouchers or items on sale.
Vouchers are sent via email and not post however should you wish us to post your voucher, a £2.99 post & packaging fee will be charged and you can add this to your basket from the voucher page.
Vouchers bought for a class are only usable to the standard class prices and cannot be used for our special edition classes i.e., Christmas Edition. The voucher can be transferred to this class but will be used as a credit of equal value to that paid.

Bookings are subject to availability and due to popularity and sporadic dates, we suggest booking your spots in advance.
To book, email us before the expiry date, with your voucher code, number of spots, class and date you’d like to attend.
In the case of not being able to find a suitable date for the class your voucher was bought for, we can transfer your voucher to a credit for the purchased amount.

Those who purchase a voucher are responsible for making the recipient aware of our T&Cs.

LIVE Online Class Bookings

All online classes are subject to availability. We will do our best to accommodate you however our primary focus is our courses and classes held in person at our school.

If you are concerned about the delivery of packages we recommend booking as early as possible to avoid disappointment.

Delivery

We will confirm the delivery address on items that have been ordered for delivery. If the address is incorrect or given too late, we will not be held responsible for loss or delay.

We can’t be held accountable for delivery delays or damage caused by the courier. If an item has not been received or is damaged, please notify us within 14 days so we can contact the courier for a refund. If you contact us outside this period, we cannot be held responsible.

Third-Party – Voucher & Bookings

Our standard terms & conditions apply to all third-party platform bookings.
Vouchers bought through a third-party platform are only valid for the first 10 spots of any class.
Can’t be used towards a sale – the full price of the class needs to be paid.

Cancellations/Transfers:

We have a strict cancellation policy; all payments are non-refundable but transferable as per the below time restrictions. Any bookings cancelled outside of these restrictions full payment will be forfeited.

                    Classes: If you wish to transfer your class to an alternate date, this must be done at least 2-weeks before the class date.

                    1&2-Week Courses: To transfer your course booking we require at least 1 month’s notice.

                    Private Bookings/Hire: To transfer or cancel any private bookings we require at least 2 months’ notice.

The Avenue are not liable for missed classes due to circumstances including weather, travel, illness, or any other situations that occur out of our control. If you are unable to attend for whatever reason and you have missed the cancellation timeline, you are free to gift or resell your ticket.

Should you choose to use our transfer policy within the policy restrictions, your booking will be transferred to a non-refundable credit and will be valid for 1 year from the first payment date.
If you bought a class/course/voucher on sale, at a discount or a cheaper rate than the current price, the amount paid will be credited only and the full cost of the new class booking will be due.

In the event The Avenue needs to cancel a class, we will notify you by email with 1 working week’s notice for classes and 1 month for 1&2-week courses. You will then have a 1-year credit from the date of the cancelled class and for the value of that cancelled class, but if this option does not suit you, we can issue a full refund back to the original payment method*.

Costs, dates, and times are quoted at the time of going to print, and we reserve the right to make alterations as and when required.
Students already booked will be notified of any changes to times or dates as soon as it is known. Should the amendments not be suitable you will be given the option to transfer to another date or issued a refund back to the original payment method*.

*Refunds are not applicable to voucher bookings or bookings that have previously been changed by the customer.

We cannot be held accountable for missed emails and recommend checking your spam in the case that you have not received an email about your booking with us.

Should we need to change or cancel a booking we will not be held liable for any additional costs incurred.

Avenue Cancellation Cover

Our Avenue Cancellation Cover insurance policy allows us to be as flexible as possible outside of our strict cancellation policy. To read more and to add our Avenue Cancellation Cover to your booking please click here.

Sales

Sale prices for classes, courses, and class-specific vouchers are non-transferable and will only be transferable at the price paid.

Special offers, sale prices and discounted vouchers cannot be used in conjunction with one another and are non-transferable and non-refundable. The customer can choose which sale he/she would prefer to take advantage of.

Monetary vouchers bought on sale are not valid for online classes, 1&2-week courses, private events, shop products or other classes on sale/special offer.

To take advantage of a sale, the full cost needs to be paid at the time of the advertised sale.

COVID-19 

The Avenue Cookery School will follow all government guidelines to the best of our ability however, we cannot be held responsible for acts of individuals or participants that may conflict with the current guidelines. In cases where guidelines are not being followed, participants are encouraged to bring this to our attention.
The Avenue will not be held liable for any potential spread of the virus on its premises while conducting classes or otherwise.

Avenue Amigos

Avenue Amigos is our reward scheme whereby you will receive a 10% ‘stamp’ for doing any of the following:
i) booking a class with us directly
ii) leaving a review on TripAdvisor and Google
iii) referring a friend (they need to book through your introduction and can’t have been in touch with us previously).
You will need to keep a record of your ‘stamps. Once you have reached 10 ‘stamps’ all you need to do is drop us an email with the full details of each ‘stamp’ and once we have crosschecked things from our side, we can book you onto a class of your choice at no charge*.

*Not valid for online events, private events, hire or 1&2-week courses.

Certificates

The Avenue course certificates are only awarded to students who complete a 1 or 2-week course to a satisfactory level of both attendance and skills acquired.

Health & Safety

Take extra care when handling specialist equipment and be aware of your surroundings and potential hazards in a kitchen, especially when under the influence of alcohol. The Avenue cannot be held liable for injuries or accidents.

In some of our classes we offer alcohol packages, please drink responsibly and be respectful to your surroundings and fellow students. Should we feel you are disrupting the class or posing a risk to yourself or others around you, you will be asked to leave the class.

Students must advise The Avenue of any dietary requirements at the time of booking and although we will do our best to accommodate these requirements, our kitchen is used for many food purposes and we, therefore, cannot guarantee a completely allergen-free space.

Please wear appropriate clothing, including shoes that cover your feet.

Smoking is not permitted anywhere inside or directly outside the building.

The taking of drugs is strictly prohibited on our premises.

For the duration of a course, including when you are not on the property, The Avenue Cookery School does not accept responsibility for any injury that you incur.

If a customer is abusive or offensive in any way to any members of our staff, or other participants, we hold the right to ban the said person from our premises and a refund will not be due for any future classes or vouchers booked.

Privacy

On booking a class your email will be added to our mailing list but will not be shared with any 3rd party. You have the right to unsubscribe at any time.

We may take photographs or videos during courses for use on our social media accounts or for future marketing purposes. If you would prefer for you or your child to not be photographed or filmed, please let us know at the time of booking.

All information we receive is kept strictly confidential and will not be shared with any 3rd parties. Please click here to read our full Privacy Policy.

Property

All property that you bring to The Avenue Cookery School is brought entirely at your own risk and we cannot accept any responsibility for any loss or damage to the property, nor do we accept any liability to any student.

If there are damages to the venue and/or its contents the event organiser or participant will subsequently be billed and in failure to pay, appropriate action will be taken.