Terms & Conditions

Terms & Conditions 2021-03-29T12:33:42+00:00

COVID-19 

It is important you read our COVID precautions here to see how we are running our classes and courses during these times.

The Avenue Cookery School will follow all government instructions to the best of our ability, however we cannot be held responsible for acts of individuals or participants that may conflict with the current guidelines. In cases where guidelines are not being followed, participants are encouraged to bring this to our attention. The Avenue will not be held liable for any potential spread of the virus on its premises while conducting the classes or otherwise.

Cancellations – we will not be held liable for costs incurred for any last minute cancellations due to COVID-19. If a class is cancelled the customers booked will be offered alternative dates or a refund*.
*A refund will not be applied to voucher bookings.

In the case we have to cancel a class due to not reaching our minimum number of 4 or 6 people, we will give you as much notice as we can to notify you of your cancelled class.
In the case that you have to cancel or cannot attend due to a high temperature on arrival, we will show as much flexibility as we can while covering our incurred costs.

Please note that staff may need to break social distance guidelines when it comes to a participant’s safety.

LIVE Online Class Bookings – COVID-19

All online classes are subject to availability. We will do our best to accommodate you however our main focus is on our courses and classes held in our school.

Enrolment

On enrolment, full payment is payable to secure a place on a course or class. The full balance of the fee must be paid in advance when requested by the School. If the applicant fails to comply, the School cannot guarantee to reserve a place.

On all classes students will generally cook in pairs but this will be organised at the chefs discretion. If requested at the time of booking we may be able to accommodate individuals who would rather cook alone or different size groups cooking together but this is subject to size and number of the class.

For 1 & 2-week courses a deposit can be taken with the final payment being due 1 month before the course.

For our bottomless booze classes we have a minimum age of 18 unless accompanied by a paying adult. Please check directly with us before booking.

We hold the right to run more than one class/course at any time. Each class/course will have their own islands and chefs.

Any special requests or questions regarding our classes will need to be made during our office hours Monday – Friday 9am – 5pm. The Avenue Cookery School will take no responsibility for any questions/requests that are sent outside of these hours.

Menu’s

All our menu’s are carefully tested and chosen for each class. Where possible we will cater to dietary requirements however in some cases alternatives may not be provided. Although we do our best to accommodate, we do run a range of classes and are not an allergen free kitchen so we are not held liable for any allergic reactions as our kitchen may contain traces.

In order to offer the best experience possible in the allocated time all our ingredients will be pre weighed and in some instances, due to time restraints, parts of the menu will be done ahead of the class by the chefs.

Cancellations/Terminations

We have a strict cancellation policy; all payments are non-refundable but transferable.
Public Classes: The transfer of public classes must be made at least 2 weeks before the class date (1 month for groups of more than 4 people).
Public Courses: To transfer your 1 & 2 week course booking we require at least 1 month notice.
Private Bookings: To transfer any private bookings e.g. kitchen hire and all private/bespoke classes/events we require at least 6 weeks notice.
If within the cancellation policy, the amount originally paid can be transferred to another class but is only valid in the form of a credit of the exact amount paid and is valid for 1 year from the payment date. For example if you bought a class/course/voucher on sale, the sale cannot be transferred and the full cost of the new class will be due.
We are not held liable for weather, travel, illness or any other situations that occur out of our control.

In cases where a deposit has been paid, the final payment will be due at least 1 month before the course or 6 weeks before the event date. Deposits are non-refundable and will be non-transferable after the cut-off date. If payment has not been made on the due date The Avenue hold the right to release your reservation.

If you are unable to attend for whatever reason and you have missed the cancellation timeline, you are free to gift or resell your ticket but The Avenue hold no obligation to refund or transfer your ticket.

The Avenue require a minimum of 6 people for a class or 4 people for 1 & 2 week courses; in the unlikely event the places do not get filled we will, at your convenience, transfer you onto another course; if this option does not suit, you will receive a full refund (not applicable for vouchers). We will email you to notify you with 1 working weeks notice for our classes and 2 working weeks for our courses. If for whatever reason you miss the email we cannot be held accountable (we recommend to check your spam in case you have not received an email).

In the event that you transfer your ticket to another class, you have 1 year from the date of purchase to use your ticket.
In the event The Avenue cancel a class you have 1 year from the date of the cancelled class/course to use your ticket.

Those who purchase a voucher are responsible of making the recipient aware of our terms & conditions.

Class Prices and Dates

Costs and dates are quoted at the time of going to print and we reserve the right to make alterations as and when required. Prices apply at the time of booking and we do not offer refunds or credits of reduced prices if changes are made after your booking has been made. Students will be notified of any change to dates, as soon as it is known.

Special offers, sale prices, Avenue Amigos or discounted vouchers cannot be used in conjunction with one another and are non-transferable or refundable.

Package classes are only valid for the class they are bought for and can only be used by one person.  If you choose to transfer to another class the credit transferred will only be the amount paid.

The Avenue, under no circumstances, are held liable for glitches, bugs, errors or inaccuracies of any kind on our website.

Avenue Amigos

Avenue Amigos is our reward scheme whereby you will receive a 10% ‘stamp’ for leaving a review, booking a class with us directly, and for each friend referral that books through your introduction (they can’t have been in touch with us previously). Once you have reached 10 ‘stamps’ all you need to do is get in touch with the details and once we have checked things from our side you can book onto a class of your choice (not valid for online events, private events or 1&2 week courses). Please note you will need to keep a record of your stamps and be in touch when you believe to have reached 10.

Certificates and References

Certificates are awarded to students who complete an extended course.  The school awards such certificates only if a student has a good level of attendance and reaches a decent level that is deemed by the school.

References can be arranged on request.

Duke of Edinburgh Gold Residential Applicants

DofE Gold Residential has a minimum requirement of 5 people in accommodation but we are not able to guarantee that 5 people will book into accommodation.  In the event that this happens, with 1-weeks notice, we can give you an option to transfer your course to an alternate date or a full refund will be given.

Chalet Host Course

We do our best to help position each Chalet Host in a job but this is not guaranteed and, like with any job, requires effort from the participant.

Gift Vouchers

Vouchers are valid for 1 year from the date purchased. Classes are subject to availability and we can get booked up so it is best to book in advance. Our classes run sporadically and in case of not finding a suitable date we can transfer your voucher as a credit to another class however we do not offer refunds.
To use your voucher please get in touch directly before the expiry date.
If a class is booked before the expiration date the class can be attended after the said date, but once the voucher’s expiry date has passed the class cannot be transferred. If you would like to extend your voucher you can do this for the cost of £15 for 3 months and it can be extended up to a maximum of 1 year. On extending the voucher validity it will count solely as the amount paid and not for a specific class.

If your voucher was bought for a specific class this can be transferred to a different class but will be valued as a credit of the cost it was purchased for. So if it was bought on sale this will be taken into account.

Vouchers are not valid for shop items.

Vouchers are sent via email and not posted. If you are looking for us to post a voucher, a £2.99 postage fee will be charged – you can add this to your basket from the voucher page.

We often follow up on recipients in order to prompt them to use their voucher, we won’t do this within 1 month of purchase. If you have been very organised and bought the voucher for a gift past 1 month of the purchase date please notify us so we don’t ruin the surprise.

Vouchers bought for a class are only usable on the standard class prices and cannot be used for our special edition classes i.e. Christmas Edition. The voucher can be transferred to this class but will be used as a credit of equal value to that paid.

Vouchers can’t be used to buy other vouchers.

Sales

All classes/courses that are booked during a sale, including Black Friday sale, are non-transferrable at the price paid. The price difference will need to be paid in order to make up the full price of the class/date you wish to transfer to.

All class specific gift vouchers bought during a sale are only valid for that class, if you are wanting to use the voucher for a different class, the voucher will count as a credit for the value it was purchased for.

All monetary vouchers bought on sale are not valid for online classes, 1 & 2 week courses or our shop products.

Sales are not valid for class specific vouchers.

All courses need to be paid in full at the time of sale if you want to take advantage of the sale.

Special offers/sales/Avenue Amigos cannot be use in conjunction with other sales/offers. The customer can choose which sale he/she would like to take advantage of.

Private Courses

Prices are quoted on a given number of participants and if the numbers decrease, prices are subject to increase.  Refunds are not given or transferred when payment has been made.

Times are agreed before the course, however if agreed with the chefs on duty, and times are overrunning, the kitchen can be hired at an extra payment charged at our hourly rate for that time. This will need to be settled at the said time of the school.

If the school needs the kitchens for whatever reason and have given a definitive exit time, these times will need to be adhered to. Compensation will be incurred for causing loss through negligence or a deliberate act for breach of a contract whether the kitchen was not in a satisfactory state of cleanliness or was not exited/handed over on time.

Kitchen Hire

A non-refundable 20% deposit will be due to reserve any date, with the remaining amount due 2 months before the kitchen rental date.
In cases where the booking is made within one month of the rental date, a full 100% payment will be due.
Deposits can only be transferred before final payment is due. After the cut-off date the deposit is non-transferrable.

A refundable security deposit of £400 per day will be taken in order to cover any breakages or additional costs we may incur, including extra cleaning time or going over the agreed time.

The kitchen is expected to be returned in the same pristine state it was given and hire times need to include set up and full clear up.

Consumable costs are subject to quantity needed per day and refer to herbs, spices and typical larder ingredients. These will need to be discussed in advance.

If agreed, and times are overrunning, the kitchen can be used with extra payment charged at our rates for that day/time. Any extra costs will be taken out of the refundable deposit.

If we need the kitchens for whatever reason and have given a definitive exit time, as previously agreed, these times will need to be adhered to. Compensation will be incurred for causing loss through negligence or a deliberate act for breach of a contract whether the kitchen was not in a satisfactory state of cleanliness or was not exited/handed over on time.

Health and Safety

Take extra care when handling specialist equipment and be aware of your surroundings and potential hazards in a kitchen, especially when under the influence of alcohol. The Avenue are not liable for injuries or accidents of these sort.

Our kitchen is used for many food purposes and we therefore cannot guarantee a completely allergen free environment. We run Gluten Free, Vegan and other ‘Free’ menu’s but please note we are not held liable for any severe allergies as our kitchen may contain traces.

For our kids classes we have a recommended minimum age of 8 years old in our kitchen as we feel this is a suitable average age where children are able to understand the dangers of being in a kitchen without 1:1 attention.  If you feel your child is not responsible enough to be around hot objects and sharp knives, among other potential kitchen hazards, please do not sign your child up to the classes as we can’t be held responsible for accidents or injuries from lack of understanding. If in doubt please get in touch with us.
If your child is 6 or 7 and you feel they are confident in a kitchen environment, enough to join us on a class then this will be your decision as the parent/guardian to sign them up, despite our recommended minimum age. Please note should your child cause disruption or we feel they pose a safety hazard to themselves or others, we will ask you to collect them early and a refund will not be issued.

Please wear appropriate clothing, including covered shoes, in the kitchen.

In some of our classes we have alcohol packages, please drink responsibly and be respectful to your surrounding and fellow students.

Smoking is not permitted anywhere inside the building.

Taking of drugs is strictly prohibited on our premises.

In the event that a customer is abusive or offensive in any way to a member of our staff, or other participants, we hold the right to ban said person from our premises and a refund will not be due for any future classes or vouchers booked.

Privacy

On booking a class your email will be added to our mailing list but will not be shared with any 3rd party. You have the right to unsubscribe at any time.

We may take photographs or videos during courses for use on our social media accounts or for future marketing purposes. If you would prefer for you or your child to not be photographed or recorded please let us know at the time of booking.

All information we receive is kept strictly confidential and will not be shared with any 3rd parties. Please click here to read out full Privacy Policy.

Property

All property that you bring to The Avenue Cookery School is brought entirely at your own risk and we cannot accept any responsibility for any loss or damage to the property of any belongings, nor do we accept any liability to any student. For the duration of a course, and when you are not on the property, The Avenue Cookery School does not accept responsibility for any injury that you incur.

If there are damages to the venue and/or its contents the event organiser or participant will subsequently be billed and in failure to pay appropriate action will be taken.

Shop

Products sold in our shop may vary slightly from the pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of our website.