It is important you read our COVID precautions here to see how we are running our classes and courses.
The Avenue Cookery School will follow all government instructions to the best of our ability, however we cannot be held responsible for acts of individuals or participants, which may conflict with the current guidelines. In cases where guidelines are not being followed, participants are encouraged to bring this to our attention. The Avenue will not be held liable for any potential spread of the virus on its premises while conducting the classes or otherwise.
Cancellations – we will not be held liable of any last minute cancellations due to COVID-19. If a class is not going ahead the customers will be offered alternative dates or a refund*.
*This will not be applied to voucher bookings.
In the case we have to cancel a class due to not reaching our minimum number of 4 or 6 people we will give you as much notice as we can to notify you of your cancelled class.
In the case that you have to cancel or cannot attend due to a high temperature on arrival, we will show as much flexibility as we can while covering our incurred costs.
Please note that staff may need to break social distance guidelines when it comes to a participant’s safety.
For more information on the precautions we will be taking during this time please read more details here.
LIVE Online Class Bookings – COVID-19
N.B. All online classes are subject to availability. We will do our best to accommodate you however our main focus is on our courses and classes in our school.
Delivery: Our Meat Boxes will be delivered on Fridays (not including Bank Holidays) and customers will need to be available to receive their boxes. In the case a box is not received we cannot be held responsible, no refund will be offered and no re-scheduling of delivery will be possible due to temperature raise and health and safety.
If you are not in when your delivery is due you must make suitable arrangements e.g. a cool box for the storage of perishable products.
We take no responsibility for any lost or damaged products if there is no one at the address you have provided on the delivery day confirmed or if you fail to specify a safe and convenient location in your absence.
Our deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, The Avenue Cookery School and Dovecote Park expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused. We also can not offer re-delivery.
Personal information: Your relevant delivery information will be passed onto Dovecote Park and the relevant delivery company in order to be able to deliver your box. We will never give your information to any other 3rd party.
Product: Products may vary slightly from the pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from images shown on our website.
We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of our website.
On enrolment, full payment is payable to secure a place on a course or class. The full balance of the fee must be paid in advance when requested by the School. If the applicant fails to comply, the School cannot guarantee to reserve a place.
On all classes students will generally cook in pairs but this will be organise at the chefs discretion. If requested at the time of booking we may be able to accommodate individuals who would rather cook alone or different size groups cooking together but this is subject to size and number of the class.
For 1 & 2-week courses a deposit can be taken with the final payment being due 1 month before the course.
For our bottomless booze classes we have a minimum age of 18 unless accompanied by a paying adult.
We hold the right to run more than one class at any time. Each class will have their own islands and chefs.
Any special requests or questions regarding our classes will need to be made during our office hours Monday – Friday 9am – 5pm. The Avenue Cookery School will take no responsibility for any questions/requests that are sent outside of these hours.
We have a strict cancellation policy; all payments are non-refundable but transferable.
Public Classes: The transfer of public classes must be made at least 2 weeks before the class date (1 month for groups of more than 4 people).
Public Courses: To transfer your 1 & 2 week course booking we require at least 1 month notice.
Private Bookings: To transfer any private bookings e.g. kitchen hire and all private/bespoke classes/events we require at least 6 weeks notice.
If within the cancellation policy, the amount originally paid can be transferred to another class but is only valid in the form of a credit of the exact amount paid and is valid for just 1 year from the payment date. For example if you bought a class/course/voucher on sale, the sale cannot be transferred and the full cost of the new class will be due.
We are not held liable for weather, travel, illness or any other situations that occur out of our control.
In cases where a deposit has been paid, the final payment will be due at least 1 month before the course/event date. The deposit are non-refundable and will be non-transferable after the 1 month mark. If payment has not been made on the due date The Avenue hold the right to release your reservation.
If you are unable to attend for whatever reason and you have missed the cancellation timeline, you are free to gift or resell your ticket but The Avenue hold no obligation to refund or transfer your ticket.
The Avenue require a minimum of 6 people for a class or 4 people per 1 & 2 week course; in the unlikely event the places do not get filled we will, at your convenience, transfer you onto another course; if this option does not suit, you will receive a full refund (not applicable for vouchers). We will email you to notify you with 1 weeks notice (5 working days) for our classes and 2 weeks (10 working days) for our courses. If for whatever reason you miss the email we cannot be held accountable (we recommend to check your spam in case you have not received an email).
In the event that you transfer your ticket to another class, you have 1 year from the date of purchase to use your ticket.
In the event The Avenue cancel a class you have 1 year from the date of the cancelled class to use your ticket.
Those who purchase a voucher are responsible of making the recipient aware of our terms & conditions.
Class Prices and Dates
Costs and dates are quoted at the time of going to print and we reserve the right to make alterations as and when required. Prices apply at the time of booking and we do not offer refunds or credits of reduced prices if changes are made after your booking has been made. Students will be notified as soon as it is known of any change to dates.
Sale prices, Avenue Amigo’s or discounted vouchers can not be used in conjunction with one another and are non-transferable or refundable.
Package classes are only valid for the class they are bought for and can only be used by one person. If you choose to transfer to another class the amount paid will be transferred as a credit only.
The Avenue, under no circumstances, are held liable for glitches, bugs, errors or inaccuracies of any kind on our website
Our Avenue Amigo’s is our reward scheme whereby you will recieve a 10% ‘stamp’ for leaving a review, booking a class with us directly, and for each friend that books through your introduction (they can’t have been in touch with us previously). Once you have reached 10 ‘stamps’ all you need to do is get in touch with the details and once we have checked things from our side you can book onto a class of your choice (not valid for privates or 1&2 week courses). Please note you will need to keep a record of your stamps and be in touch when you believe to have reached 10.
Certificates and References
Certificates are awarded to students who complete an extended course. The school awards such certificates only if a student has a good level of attendance and reaches a decent level that is deemed by the school. References can be arranged on request.
Duke of Edinburgh Gold Residential Applicants
With regards to DofE Gold Residential there is a minimum requirement of 5 people in accommodation but we are not able to guarantee that 5 people will book into accommodation. In the event that this happens, with 1 weeks notice, we can give you an option to transfer your course to an alternate date or a full refund will be given.
Chalet Host Course
We do our best to help position each Chalet Host in a job but this is not guaranteed and, like with any job, requires effort from the participant.
Vouchers are valid for 1 year from the date purchased. Classes are subject to availability and we can get booked up so it is best to book in advance. Our classes run sporadically and in case of not finding a suitable date we can transfer your voucher as a credit to another class however we do not offer refunds.
To use your voucher please get in touch directly before the expiry date.
If a class is booked before the expiration date the class can be attended after the said date, but once the voucher’s expiry date has passed the class cannot be transferred. If you would like to extend your voucher you can do this for the cost of £15 for 3 months and it can be extended upto a maximum of 1 year. On extending the voucher validity it will count solely as the cost paid for it.
If your voucher was bought for a specific class this can be changed to a different class but will be valued as a credit of the cost it was purchased for. So if it was bought on sale this will be taken into account.
Vouchers are not valid for shop items unless specifically bought for that product i.e. meat boxes.
Our ‘in The City Classes’ can differ in price to our Wandsworth Classes so unless specifically bought for a City class the voucher will be valued at the cost price (as above).
Vouchers are sent via email and not posted. If you are looking for us to post a voucher, a £2.99 postage fee will be charged – you can add this to your basket from the voucher page.
We often follow up on recipients in order to prompt them to use their voucher, we won’t do this within 1 month of purchase. If you have bought the voucher for a gift over 1 month from purchase please notify us.
Voucher bought for a class are only usable on the standard class prices and cannot be used for our special edition classes i.e. Christmas Edition’s. The voucher can be transferred to this class but will be used as a credit of equal value to that paid.
Vouchers can’t be used to buy other vouchers.
All dates that are booked during a sale, including Black Friday sale, are non-transferrable at the price paid. The price difference will need to be paid in order to make up the full price of the new class/date.
All class specific gift vouchers bought during a sale are only valid for that class, if you are wanting to use the voucher for a different class, the voucher will count as a credit for the value it was purchased for.
All monetary vouchers bought on sale are not valid for 1 & 2 week courses or our shop products.
If you purchase a space on a specific class/course on sale that ticket is only valid for that class/date and cannot be transferred to another class/date while maintaining the sale price. The class will be credited at the value paid and can be used towards the cost of another class.
Existing vouchers cannot be used towards sales.
All courses need to be paid in full at the time of sale if you want to make the most of the sale.
Sales can not be use in conjunction with other sales/offers. The customer can choose which sale he/she would like to take advantage of.
Prices are quoted on a given number and if the numbers decrease, prices are subject to increase. Refunds are not given or transferred when payment has been taken.
Times are agreed before the course, however if agreed with the chefs on duty, and times are overrunning, the kitchen can be hired at an extra payment charged at our hourly rate for that time.
If the school needs the kitchens for whatever reason and have given a definitive exit time, these times will need to be adhered to. Compensation will be incurred for causing loss through negligence or a deliberate act for breach of a contract whether the kitchen was not in a satisfactory state of cleanliness or was not exited/handed over on time.
A non-refundable 20% deposit will be due to reserve any date, with the remaining amount due 2 months before the kitchen rental date. In cases where the booking is made within one month of the rental date, a full 100% payment will be due. Deposits can be transferred before final payment is due only.
A refundable security deposit of £400 per day will be taken in order to cover any breakages or additional costs we may incur, including extra cleaning time or going over the agreed time.
The kitchen is expected to be returned in the same pristine state it was given and hire times need to include set up and clear up.
Consumable costs are subject to quantity needed per day and refer to herbs, spices and typical larder ingredients. These will need to be discussed in advance.
If agreed, and times are overrunning, the kitchen can be used with extra payment charged at our rates for that day/time. Any extra costs will be taken out of the refundable deposit.
If we need the kitchens for whatever reason and have given a definitive exit time, as previously agreed, these times will need to be kept to. Compensation will be incurred for causing loss through negligence or a deliberate act for breach of a contract whether the kitchen was not in a satisfactory state of cleanliness or was not exited/handed over on time.
Health and Safety
Take extra care when handling specialist equipment and be aware of your surroundings and potential hazards in a kitchen, especially when under the influence of alcohol. The Avenue are not liable for injuries or accidents of these sort.
Our kitchen is used for many food purposes and we therefore cannot guarantee a completely free environment. We run Gluten Free, Vegan and other Free menu’s but please note we are not held liable for any severe allergies as our kitchen may contain traces.
For our kids classes we have a recommended minimum age of 8 years old in our kitchen as we feel that this is a good average age where children are able to understand the dangers of being in a kitchen without 1:1 attention. If you feel your child is not responsible enough to be around hot objects and sharp knives, among other potential kitchen hazards, please do not sign your child up to the classes as we can’t be held responsible for accidents or injuries from lack of understanding.
If your child is 6 or 7 and you feel they are confident enough to join us on a class then this is your decision as the parent/guardian to sign them up, despite our recommended minimum age.
Please wear appropriate clothing, including covered shoes, in the kitchen.
In some of our classes we have alcohol packages, please drink responsibly and be respectful to your surrounding and fellow students.
Smoking is not permitted anywhere inside the building.
Taking of drugs is strictly prohibited on our premises.
In the event that a customer is abusive or offensive in any way to a member of our staff we will hold the right to ban you from our kitchen and a refund will not be due for any future classes or vouchers booked.
On booking a class your email will be added to our mailing list but will not be shared with any 3rd party. You have the right to unsubscribe at any time.
We may take photographs or videos during courses for use on our social media accounts or for future marketing purposes. If you would prefer for you or your child not to be photographed or recorded please let us know at the time of booking.
All property which you bring to The Avenue Cookery School is brought entirely at your own risk and we cannot accept any responsibility for any loss or damage to the property of any students belongings, nor do we accept any liability to any student. For the duration of a course, and when you are not on the property, The Avenue Cookery School does not accept responsibility for any injury which you incur.
If there are damages to the venue and/or its contents the event organiser or participant will subsequently be billed.